Privacy Policy
Last updated: 2026-01-09
SureHire Inc. (“SureHire”, “we”, “us”, “our”) is strongly dedicated to the protection of your privacy and Personal Information. SureHire commits to meeting all applicable privacy laws, regulations, standards, guiding principles, and best practices.
This Privacy Policy (“Privacy Policy,” “Policy”) describes what safeguards we have in place to protect your Personal Information as well as how and why we might access, collect, store, use and/or disclose your Personal Information when you use our services (“Services”), including when you:
- Visit our websites at surehire.com, us.surehire.com, surelink.surehire.ca, intellect.surehire.com, my1cert.com and/or any other website of ours that links to this Privacy Policy
- Download and use our mobile applications mySureLink, 1Cert, and/or Amplify, or any other application of ours that links to this Privacy Policy
- Participate in or use any of our services or products
- Engage with us in other related ways, including any sales, marketing, or events
- Interact or communicate with us
This Policy applies to
- Our Clients or any individuals who are representing our Clients, who have entered an agreement with us to provision occupational testing services for them
- Individuals (“participants”, “candidates”) utilizing our services or otherwise interacting and/or communicating with us
- Visitors and users of our websites and/or mobile applications
In this Privacy Policy, the terms “you”, “your”, and “user” refer to all the above listed individuals.
If you do not agree with our policies and practices, please do not use our Services. If you have any additional questions or concerns after reading this Privacy Policy, please contact us at here prior to using our Services.
- Personal Information
Personal Information is defined as any information about an identifiable individual. This includes information that can be used on its own, or in combination with other information, to identify a person. Personal Information can be factual (such as a person’s name, age, or address) or it can be an opinion (such as a person’s evaluation of a product or service).
Personal Information does not include: business contact information (when it is used solely for the purpose of communicating with the individual in relation to their business, profession, or employment), publicly available information (i.e. information can be found in a public directory or on a public website), or information that is de-identified so that it cannot be used to identify an individual. - Consent
SureHire will not provision any Services for you and/or collect, use, store, disclose, or access your Personal Information without your prior consent.
Consent is collected from you through various means depending on how you interact with us and/or our Services. You may refuse to provide consent, however, this may prevent you from using our Services.
Your consent may be withdrawn at any time, if applicable laws allow, by contacting our Privacy Officer at [email protected] or by filling in this form. Please note that withdrawing your consent will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your Personal Information conducted in reliance on lawful processing grounds other than consent.
If you require a copy of the General Consent & Release form you had signed at the time of your testing, please contact our Privacy Officer by filling in this form. - Personal Information We Collect
The Personal Information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. We limit the collection of your Personal Information, which means we do not collect more Personal Information than is necessary to provision our Services to you. Your Personal Information will always be collected by fair and lawful means.
Personal Information we collect directly from you may include:
Contact information including your name, email, mailing address, and telephone number.
Identification information including details listed on your government issued photo identification document(s) (date of birth, gender, driver’s license number, social security number, passport number)
Medical or health information including test results and health/medical history from occupational testing completed. The amount and type of medical or health information collected is dependent on the type of occupational test and the reason it was requested for.
Application data. If you use our application(s), we also may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device’s settings.
Any other personal identifiable information you voluntarily provide to us that can be traced back to you as a unique individual.
We automatically collect some of your Personal Information when you visit, use, or navigate some of our Services. This information is primarily needed for us to maintain the security and operations of our Services, and/or for our internal analytics, troubleshooting, and reporting.
Personal Information we may automatically collect when you interact with these Services are:
Device and usage information including IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services.
Other technical information that may be needed for the security and operations of our Services
We also automatically collect information through cookies and similar technologies. For more information on how we use cookies and similar technologies, please refer to our Cookie Policy.
- Use of Your Personal Information
Unless we are legally required under applicable laws to use your Personal Information without your consent, your Personal Information will only be used in accordance with this Privacy Policy and with your consent for the purposes in which it was collected.
Depending on how you interact with our Services, we may use your information for the following reasons:
To provision our Services to you. We may use your information to provide you with the Services requested and/or as outlined in our General Consent & Release form you are required to acknowledge and sign prior to participating in our Occupational Testing Services.
To communicate with you. We may use your information to respond to your inquiries, provide you with support, request feedback from you, and/or send you marketing communications. You can opt out of our communications at any time. For more information on how to opt out, please see the “Your Rights” section below.
For security and fraud prevention. We may use your information to identify fraudulent and/or unacceptable use of our Services and to maintain security.
To evaluate and improve our Services and your experience. We may use your information to better understand how you use our Services so we can improve them and your experience.
To comply with the law or legal obligations. We may use your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.
For other purposes. We may use your information for other purposes, only with your prior explicit consent. - Disclosure of Your Personal Information
Unless SureHire is legally required under applicable laws to disclose your Personal Information without your consent, your Personal Information will only be disclosed with your permission for the purposes in which it was collected, in accordance with this Privacy Policy and/or as outlined in our General Consent & Release form you are required to acknowledge and sign prior to participating in our Occupational Testing Services.
Depending on how you interact with our Services, we may disclose your Personal Information to applicable Service Providers who assist us in maintaining the operations of our business, to your employer/prospective employer who requested that you participate in the Services, to any individuals you instruct us to share your Personal Information with, and/or any other parties as outlined in our in our General Consent & Release form you are required to acknowledge and sign prior to participating in our Occupational Testing Services. If you require a copy of the General Consent & Release form you had signed at the time of your testing, please contact our Privacy Officer at [email protected].
SureHire practices the “Principle of Least Privilege” and if deemed applicable, only grants our employees and our third-party Service Providers the appropriate level of access to your Personal Information if it is required to complete their job function, if it is required to provision the Services to you, and/or if there is a genuine business need for access to it. - Transfer of Information Across Borders
Some of our Services involve transmission and storage to our third-party Service Providers, including cloud Service Providers, which may be located in other jurisdictions, of where SureHire is headquartered or where you reside.
Personal Information that is transferred across borders may be subject to the laws and lawful disclosure requirements of the jurisdictions(s) where information is transmitted or stored.
- Retention of Your Personal Information
In accordance with this Privacy Policy, and unless otherwise required by law, SureHire retains your Personal Information for as long as necessary to fulfill the identified purposes for which it was collected upon which it is then securely destroyed. - Security and Safeguards
SureHire has implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any Personal Information we process. Personal Information contained in physical format is stored under lock and key at a secure location with restricted access. Personal Information contained in digital format is stored in an encrypted format on a secure server. SureHire continuously updates systems’ software to the latest versions to ensure enhanced security. For more information on SureHire’s System data security, please visit our Trust Center.
SureHire is responsible for Personal Information under its control and has appointed a Privacy Officer responsible for ensuring organizational acknowledgment of and compliance with internal privacy related policies and all applicable privacy laws.
SureHire requires all its employees to complete periodic privacy training modules to understand the importance of protecting Personal Information under our control. SureHire requires all Contractors, Service Providers, and their Clients to sign a Service Agreement which includes Security and Confidentiality clauses and the consequences if they are violated. Prior to entering an Agreement with a Service Provider, SureHire conducts a risk assessment to ensure Personal Information is safeguarded by the Service Provider as SureHire would protect it.
Access to Personal Information and systems containing Personal Information is restricted and if applicable, is granted based on the “Principle of Least Privilege”.
Although we have implemented safeguards to protect your Personal Information, you should only access our Services within a secure environment. - Your Privacy Rights
Depending on your residence location, you have rights that allow you greater access to and control over your Personal Information.
If permissible by the laws of your residence location, you may submit a request to access, correct, or destroy your Personal Information within our control. We will consider and act upon any request in accordance with applicable data protection and/or privacy laws. Prior to actioning a request to exercise your Privacy Rights, we will need to verify your identity against the Personal Information we already have in our system. If we cannot verify your identity from the Personal Information we already have in our system, we may request that you provide additional Personal Information, solely for the purpose of identification and security.
You may be subjected to privacy laws that specify certain exceptions and/or limitations to exercising your Privacy Rights. If we are unable to fulfill your request regarding access to and/or control of your Personal Information for any reason, we will always provide you with an explanation.
Withdrawing your consent: Your consent may be withdrawn at any time, if applicable laws allow, by contacting our Privacy Officer by filling in this form. Please note that withdrawing your consent will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your Personal Information conducted in reliance on lawful processing grounds other than consent.
If you have any questions or concerns about your Privacy Rights or you would like to exercise your Privacy Rights outlined above, you may contact us by filling in this form. We will respond to your inquiry within a reasonable timeframe. - Your Choices
Opting out of communications (marketing, promotional, reminders, notifications, and/or other service related communications): SureHire may send you service-related, marketing, and/or promotional communications via e-mail and/or SMS/Short code messaging. You can unsubscribe from our communications at any time by clicking the “UNSUBSCRIBE” link located in the e-mail communication, replying “STOP” (or “ARRET”) to the SMS messages that we send (or to 94473), or by contacting us by filling in this form.
For more information on how we use SMS/Short code messaging to contact you please see the “SMS & Text Messaging FAQs” section below.
Cookies and other technologies preferences: We automatically collect information through cookies and similar technologies when you use our websites and/or mobile applications. You have the right to decide whether to accept or reject cookies and can do so by setting your preferences in the Cookie Consent Manager which can be found in the notification banner at the bottom of the webpage. For more information on how we use cookies and similar technologies or how you can update your Cookie preferences, please refer to our Cookie Policy. - SMS & Text Messaging FAQs
SureHire uses SMS/Short Code messaging for appointment notifications, appointment reminders, and provides the option to communicate with our clients using SMS (text messages).
What is a short code?
A shortcode is a 5- to 6-digit number used by companies to receive/send text messages. All the major wireless carriers in Canada recognize shortcodes on their networks through the Common Short Code initiative
How much does it cost to send a text message to your shortcode?
SureHire does not charge for sending messages to, or receiving messages from, our shortcode. Standard messaging and data rates from your wireless carrier may apply.
What is a standard rate?
Depending on your particular wireless plan, your wireless service provider may charge extra for each text message that is sent to and received from a shortcode. Any message and data charges from your service provider will appear on your wireless bill or be deducted from your prepaid account. You should consult your wireless service provider regarding what’s included in your price plan.
What do you do with the information you collect from me through text messages?
By both receiving text messages from SureHire and sending text messages to SureHire, you consent to receiving information about us and about your upcoming and/or completed appointments and services. Any of your Personal Information that is collected, used, and disclosed via text message is done so in accordance with this Privacy Policy.
How do I STOP/ARRET short code messages?
Reply STOP (or ARRET) to 94473. All specified messages that you provided opt-in consented to, will stop immediately.
How do I get more information regarding your shortcode or service?
Reply HELP (or AIDE) to 94473. It will provide you with the most up to date information on how to contact SureHire. - Changes to This Privacy Policy
We may update this Privacy Policy as required to stay compliant with relevant laws. The updated version will be indicated by a “Revised” date at the top of this Privacy Policy. - Contact
If you have any questions, concerns, or complaints about this Policy, or you would like to exercise your rights, you may contact our Privacy Officer, Eilene Wong, by filling in this form or at:
SureHire Inc.
Attn: Privacy Officer
#130 4803 87 ST NW
Edmonton, AB, Canada T6E 0V3
E-mail: [email protected]
Phone: 1-866-944-4473 ext. 1020