SureHire is pleased to announce the acquisition of Spectrum Safety Services, a trusted provider of first aid, fall protection, confined space, H2S, and workplace safety training.
This new acquisition further strengthens our ability to help clients build foundations for safer, healthier, and more productive workplaces by combining Spectrum’s workplace safety programs with SureHire’s existing screening and workforce risk solutions.
We are thrilled to announce that today, May 6, 2024, SureHire Occupational Testing has officially acquired COHR Health, a well-known leader in occupational health services.
With this acquisition, we are able to leverage our industry-leading technologies and better help our clients maintain a safe, healthy and productive work environment for their employees with the same level of excellence and professionalism that both SureHire and COHR Health are known for.
Read the press release for full details!
Providing exceptional customer service has been at the forefront of what we do at SureHire since the beginning. Our team works hard to be able to provide the services that our clients need, where and when they need them. From the initial onboarding process to receiving timely results through our technology advantage, SureLink, all members of the SureHire team work diligently to ensure that our client’s experience is top quality.
As a company, we aim to grow and develop so we can continue providing the best service we can to our clients. Over the last year, our team has conducted a series of client interviews and feedback surveys. We do this to discover areas to grow, and what better people to gather information from than the clients we work with. Being able to hear firsthand, any pain points, individual business needs, or suggestions for improvement helps us to grow and improve year after year.
We have compiled some insights from these initiatives and are happy to share some of them with you. Take a look at 2021 for SureHire through the eyes of our clients!
You’ve heard us say it before—at SureHire our clients are our business. As part of an initiative to better understand client needs, to support and enhance our client experience, and to stay on top of our business, we recently met with several clients to check in, listen, collect feedback, and conduct analysis. We spoke to a range of clients with differing years of business with us and gained some key insights on several topics.
This process allows us to collectively improve our business, customer service, and technologies, and to make sure we are servicing our client’s needs and anticipating their growth in the future. It also gives us a reason to celebrate our hard work, dedication, and passion for the industry.
Here’s a snapshot of some of the key takeaways from this process that truly exemplify the SureHire difference.
Client Feedback Summary. SureHire’s service is amazing and clients trust us as their provider of choice.
After speaking with our clients, it’s clear that our customer service is unmatched.
SureHire is a dynamic family committed to our core purpose, core values, and to providing exceptional customer service. Our passion, relentlessness, innovation, accountability, and positivity is contagious and non-negotiable, and our clients attest to that!
SureHire staff goes above and beyond, are supportive and responsive, and provide fantastic service.
Great to deal with—a positive, accommodating, convenient, pleasant, flexible, polite, responsive, and reliable company.
Client Feedback Summary. SureHire’s technological adaptability, enhancements, and reporting capabilities make us stand out from other providers.
Our user interface makes navigation simple and has customizable features that allow for adjustments based on company needs. This system is a point of pride for our company and a serious advantage for our clients. Here’s what our clients are saying about our tech!
SureLink is our advantage; it’s a great platform for workers and coordinators. It’s user friendly, easy to navigate through, and offers immediate bookings.
Our Fitness-to-Work (FTW) program has long been a point of pride in our company. In fact, the need for proactive screening in this area spurred Kyle Powell’s development of SureHire 17 years ago. He went on to develop a robust FTW program that employers could use to accurately determine a candidate’s ability to perform job specific safety-sensitive tasks. A program rooted in foundations of accommodation and inclusivity.
Since then, SureHire has revolutionized the occupational testing industry in North America by offering a host of services that promote worker safety. However, it is clear that our FTW testing program is still one of our top, high-value, services.
One of our clients with a large utility infrastructure program in Eastern Canada used our Fitness-to-Work program to ensure worker’s abilities matched the job demands in a remote and challenging environment.
The overall goal was for workers to return home safely at the end of each workday, by reducing the risk of injury. The results were outstanding, and the data speaks for itself. Click here to see the case study.
Contact us to learn more about our Fitness-to-Work testing programs.
Client Feedback Summary. SureHire’s technological adaptability, enhancements, and reporting capabilities make us stand out from other providers.
As I’m sure our competitors would agree, it is extremely important to stay in-the-know with respect to competitor insights. One of the key points that stood out to us was the fact that our clients often came for the services and stayed for the superior experience. Here’s what some of our client’s had to say about the SureHire difference!
SureHire is personal, real people to talk to, not robotic.
SureHire is viewed as a leader in the industry with client relationships based on loyalty and trust.
Our client interviews didn’t just point out successes. As with all constructive feedback, there were some important notes that we will keep front of mind as we turn our eye to the future. However, one of the key comments we received is that our clients appreciated participating in this process with us.
Maybe you are reading this article as a current client, or perhaps you found us on social media. Whatever the case may be, your feedback matters to us. Drop us a line or get in touch with a member of our team directly (1.866.944.4473). We’re excited to work with you and are here to answer your questions, hear your concerns, and most importantly, to provide you with exceptional service.
I’d like to send out my thanks to all of our client interview participants for taking the time to speak with us and for helping us learn and grow. We look forward to many years of collaboration and success together. I also thank our staff who continue to live by our values and work hard to ensure our clients have an exceptional experience with us. Together, we’re building foundations for safe, healthy, and productive workforces and communities across North America, and that is something worth celebrating! – Kyle Powell, CEO
The services we provide resonate far beyond our facilities. They help establish safe, healthy, and productive working environments, raising the quality of life in our communities. Our efforts ensure that hardworking people arrive home safe and sound to their family and friends every day, and the partnerships we develop with our clients in the process go far beyond a simplistic offering of services.
SureHire is more than a provider. We offer our staff and clients a network—a support system, and to that end, we are family. Our clients are our business and we go above and beyond to ensure we exceed expectations. The result—clients who rise to the occasion to serve us in return. Invaluable, long-lasting relationships.
One of our Vancouver-based Temperature Screeners, Violet, lost her home and all of her belongings in a fire on February 14, 2021. Violet works at a KLTP [Kiewet Ledcor Trans Mountain Project] and their subcontractors created a GoFundMe page to help get her back on her feet, which SureHire has supported. The goal, $10,000. The story…
“Our extended work family went above and beyond to put together a GoFundMe page. As the end date approached, the page was opened up to all of KLTP to reach the goal of 10K. Brendan (KLTP management), offered to shave his head to raise more money. Then, the big boss of KLTP stepped in and they would donate 5K for reaching the goal, at which time he put on a dress and got me to shave his head. Then Tina (KLTP Foreman) volunteered to cut off her ponytail if it would raise another $1,000—so they did it. Then Julie, another KLTP rep, said she would shave for another $1,000.
In the end, we were able to raise over $17,000 for my house fire … Abby our safety lady then gave a speech saying that this is what we do for our family… and Violet, you and SureHire are part of our family, so we are happy to help get you on your feet.
I then was asked if I wanted to say something, to which I said a heartfelt thank you through many tears. I told them I have never worked with such an amazing group of people who I was so proud to call my work family. On behalf of SureHire and myself, Thank you!!!!!
I’m in awe of the support of KLTP and SureHire! There is a special place in heaven for all of you! Thank you is not a big enough phrase to express the feeling in my heart! Love you all!” —Violet.
Browse our catalogue of expertly developed online training courses—designed to keep your team safe, compliant, and up-to-date with the latest industry best practices.
