You’ve heard us say it before—at SureHire our clients are our business. As part of an initiative to better understand client needs, to support and enhance our client experience, and to stay on top of our business, we recently met with several clients to check in, listen, collect feedback, and conduct analysis. We spoke to a range of clients with differing years of business with us and gained some key insights on several topics.
This process allows us to collectively improve our business, customer service, and technologies, and to make sure we are servicing our client’s needs and anticipating their growth in the future. It also gives us a reason to celebrate our hard work, dedication, and passion for the industry.
Here’s a snapshot of some of the key takeaways from this process that truly exemplify the SureHire difference.
Customer Service
Client Feedback Summary. SureHire’s service is amazing and clients trust us as their provider of choice.
After speaking with our clients, it’s clear that our customer service is unmatched.
SureHire is a dynamic family committed to our core purpose, core values, and to providing exceptional customer service. Our passion, relentlessness, innovation, accountability, and positivity is contagious and non-negotiable, and our clients attest to that!
SureHire staff goes above and beyond, are supportive and responsive, and provide fantastic service.
Great to deal with—a positive, accommodating, convenient, pleasant, flexible, polite, responsive, and reliable company.
Technology
Client Feedback Summary. SureHire’s technological adaptability, enhancements, and reporting capabilities make us stand out from other providers.
- test results,
- report snapshots,
- self-service appointment bookings
- participant data,
- appointment confirmation history,
- full reporting capabilities
- important alerts,
- helpful guides and resources,
- and much more.
Our user interface makes navigation simple and has customizable features that allow for adjustments based on company needs. This system is a point of pride for our company and a serious advantage for our clients. Here’s what our clients are saying about our tech!
SureLink is our advantage; it’s a great platform for workers and coordinators. It’s user friendly, easy to navigate through, and offers immediate bookings.
Service Offerings
Our Fitness-to-Work (FTW) program has long been a point of pride in our company. In fact, the need for proactive screening in this area spurred Kyle Powell’s development of SureHire 17 years ago. He went on to develop a robust FTW program that employers could use to accurately determine a candidate’s ability to perform job specific safety-sensitive tasks. A program rooted in foundations of accommodation and inclusivity.
Since then, SureHire has revolutionized the occupational testing industry in North America by offering a host of services that promote worker safety. However, it is clear that our FTW testing program is still one of our top, high-value, services.
Case Study
One of our clients with a large utility infrastructure program in Eastern Canada used our Fitness-to-Work program to ensure worker’s abilities matched the job demands in a remote and challenging environment.
The overall goal was for workers to return home safely at the end of each workday, by reducing the risk of injury. The results were outstanding, and the data speaks for itself. Click here to see the case study.
Contact us to learn more about our Fitness-to-Work testing programs.
How Do We Stack Up Against the Competition?
Client Feedback Summary. SureHire’s technological adaptability, enhancements, and reporting capabilities make us stand out from other providers.
As I’m sure our competitors would agree, it is extremely important to stay in-the-know with respect to competitor insights. One of the key points that stood out to us was the fact that our clients often came for the services and stayed for the superior experience. Here’s what some of our client’s had to say about the SureHire difference!
SureHire is personal, real people to talk to, not robotic.
SureHire is viewed as a leader in the industry with client relationships based on loyalty and trust.
An Eye to the Future
Our client interviews didn’t just point out successes. As with all constructive feedback, there were some important notes that we will keep front of mind as we turn our eye to the future. However, one of the key comments we received is that our clients appreciated participating in this process with us.
Maybe you are reading this article as a current client, or perhaps you found us on social media. Whatever the case may be, your feedback matters to us. Drop us a line or get in touch with a member of our team directly (1.866.944.4473). We’re excited to work with you and are here to answer your questions, hear your concerns, and most importantly, to provide you with exceptional service.
A Message From the CEO
I’d like to send out my thanks to all of our client interview participants for taking the time to speak with us and for helping us learn and grow. We look forward to many years of collaboration and success together. I also thank our staff who continue to live by our values and work hard to ensure our clients have an exceptional experience with us. Together, we’re building foundations for safe, healthy, and productive workforces and communities across North America, and that is something worth celebrating! – Kyle Powell, CEO
